Shipping policy

SHIPPING

All First Aid Kits are made to order by me in Perth, Australia. 

I aim to ship all orders within 1 week, subject to the purchaser attending/viewing the video consultation and cleared funds. 

All kits are shipped via Australia Post services. Australia Post will send through tracking information on email once the kit has been shipped.

It is the customers sole responsibility to ensure that they adhere to local post office collection timeframes/deadlines. If the order is not collected from the local post office within the timeframe, a new shipment cost will be billed to the customer to ship a new kit. All orders are sent Express Post, there is no standard delivery option due to the nature of the products - Signature is required on delivery.

TAXES & CUSTOMS

Your international order may be subject to import taxes and customs at your border/local post office services.

It is the customers responsibility to pay these duties if applicable. If the goods are returned to ELYXIRIUM then a reshipment and handling fee is payable.